Returns & Exchanges
We offer 30 day returns. If for some reason you're unhappy with your order or have changed your mind, we accept returns on all items, including earrings that are sent back to us unworn and in their original packaging. Items must be in their original condition without signs of wear or damage.
Items returned by mail must be in all original packaging (box, cleaning cloth and pouch included).
Customers are responsible for return shipping fees.
Before making a return please email contact@slayjewellery.com for a Return Authorisation Number (RA#).
Only regular priced items may be refunded, sale items cannot be returned.
All returned items must be shipped to the address provided by customer service to be processed. All applicable shipping costs from the original order are non-refundable. Please allow 1-2 weeks from our receipt of the return for our office to receive and process your refund request.
If your return has been approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days (may vary depending on your bank).
Our system does not process exchanges. If you would like to return an item and receive another, the original item must be returned under the same terms as a standard return and a new order must be placed through our website.